Returns & Exchanges
At LOCALITY, we want you to love every purchase, which is why we offer a seamless 30-day return policy for all unused items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to making your retail experience risk-free.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original box and include all tags, then print and attach the prepaid shipping label provided via email.
Drop Off Locally
Hand your package to any authorized carrier location or schedule a free pickup to begin the transit process back to our warehouse.
Receive Your Refund
Once our team inspects your return, we will issue a full refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing