Frequently Asked Questions
Everything you need to know about shopping with LOCALITY.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items in their original condition and packaging. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you offer international shipping?
Currently, LOCALITY ships exclusively to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I ensure I'm ordering the right size?
Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.